PRIVACY POLICY
Effective Date: September 20, 2026
Kingston Care Living – KingstonCalifornia.com
Kingston Care Living (“Kingston Care Living,” “Kingston,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how Kingston Care Living collects, uses, discloses, protects, and retains personal information when you visit or use www.kingstoncalifornia.com, contact us, request information or services, communicate with us by telephone, email, SMS/text message, online forms, or otherwise interact with us.
By using our Website or providing personal information to Kingston Care Living, you acknowledge the practices described in this Privacy Policy.
1. SCOPE OF THIS PRIVACY POLICY
This Privacy Policy applies to information collected:
- Through KingstonCalifornia.com
- Through online forms and inquiries
- By telephone
- By email
- Through SMS/text messaging
- Through in-person communications
- Through third-party service providers acting on our behalf
- Through other communications or interactions with Kingston Care Living
This Privacy Policy does not replace any separate agreement, resident agreement, admission agreement, consent form, Notice of Privacy Practices, or other privacy notice that may apply to a particular service or individual.
Protected Health Information
Certain health information may be subject to specific federal or state privacy laws, including HIPAA where applicable.
Where information is subject to HIPAA or another specific privacy law, Kingston Care Living will handle that information in accordance with the applicable legal requirements and any applicable Notice of Privacy Practices.
This Website Privacy Policy is not intended to replace a separate HIPAA Notice of Privacy Practices where such notice is required.
2. INFORMATION WE COLLECT
We collect information that you voluntarily provide to us and certain information that is automatically collected when you use our Website.
Personal Information You Provide
Depending on your interaction with Kingston Care Living, we may collect:
- Full name
- Telephone number
- Mobile telephone number
- Email address
- Mailing address
- City, state, and ZIP code
- Information regarding senior living services
- Information regarding a prospective or current resident
- Appointment or scheduling information
- Inquiry information
- Financial or billing information when applicable
- Employment or application information
- Information submitted through online forms
- Communications you send to us
- Information necessary to provide requested services
Automatically Collected Information
We may automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on pages
- Website interactions
- Referring websites
- Cookies and similar technologies
- General Website usage information
Sensitive Personal Information
Where applicable and when voluntarily provided or otherwise lawfully obtained, we may receive information that may be considered sensitive personal information.
We seek to collect and use such information only when reasonably necessary for legitimate business, service, safety, legal, regulatory, or other permitted purposes.
3. HOW WE USE YOUR INFORMATION
We may use personal information to:
- Provide and manage our services
- Respond to inquiries
- Schedule tours, appointments, or consultations
- Communicate with residents, prospective residents, families, representatives, and other authorized individuals
- Respond to requests for information
- Coordinate requested services
- Process billing or account information when applicable
- Send service-related communications
- Send SMS/text messages when you have provided the required consent
- Send requested information
- Send newsletters or promotional communications where permitted
- Improve our Website and services
- Analyze Website usage
- Maintain Website security
- Prevent fraud and unauthorized activity
- Maintain business records
- Comply with legal and regulatory obligations
- Enforce our agreements and policies
- Protect the rights, safety, and property of Kingston Care Living and others
4. INFORMATION ABOUT RESIDENTS AND PROSPECTIVE RESIDENTS
Kingston Care Living may receive personal information concerning current or prospective residents from:
- Residents
- Family members
- Authorized representatives
- Referral sources
- Healthcare professionals
- Other authorized individuals
Such information may be used as reasonably necessary to evaluate, coordinate, administer, and provide requested services.
If information is subject to specific privacy laws or regulations, Kingston Care Living will apply the requirements applicable to that information.
5. HOW WE SHARE INFORMATION
Kingston Care Living does not sell your personal information.
We may disclose personal information in limited circumstances, including:
With Your Consent
We may share information when you authorize us to do so.
Service Providers
We may use third-party companies and service providers to assist with:
- Website hosting
- Information technology
- SMS/text messaging
- Analytics
- Payment processing
- Customer support
- Administrative services
- Marketing or communications services
- Other legitimate business functions
These providers may access or process information only as reasonably necessary to provide services on our behalf.
Healthcare or Referral Partners
We may share information with healthcare professionals, referral sources, or other authorized parties when permitted by law and, where required, with appropriate authorization or consent.
Legal and Regulatory Requirements
We may disclose information when required or permitted by applicable law, including in response to subpoenas, court orders, governmental requests, legal proceedings, or other lawful processes.
Protection of Rights and Safety
We may disclose information when reasonably necessary to protect the rights, property, safety, or security of Kingston Care Living, our residents, customers, employees, users, or other individuals.
Business Transactions
Information may be disclosed in connection with a merger, acquisition, financing, restructuring, sale or transfer of assets, or similar business transaction.
6. SMS / TEXT MESSAGING PRIVACY AND TERMS
Consent to Receive SMS Messages
If you provide your mobile telephone number and affirmatively opt in to receive SMS/text messages from Kingston Care Living, you consent to receive recurring SMS/text messages from Kingston Care Living at the mobile telephone number you provided.
Consent to receive SMS messages is not a condition of purchasing any goods or services.
Depending on your relationship with Kingston Care Living and the communications for which you have opted in, SMS messages may include:
- Appointment reminders
- Tour and scheduling reminders
- Follow-up messages
- Responses to inquiries
- Service-related communications
- Resident or family communications
- Administrative communications
- Billing or account-related communications, where applicable
- Important service notifications
- Promotions or offers, where applicable and where you have provided the appropriate consent
Message Frequency
Message frequency varies.
The number of messages you receive may depend on your interactions with Kingston Care Living, appointments, inquiries, services requested, account activity, and the type of communications for which you have opted in.
Messages may be recurring, and the number of messages may vary from week to week or month to month.
SMS Privacy and Marketing
Kingston Care Living does not sell personal information.
Kingston Care Living will not share your mobile telephone number or SMS/text messaging opt-in information with third parties for their own marketing or promotional purposes.
Your SMS consent and mobile telephone number will not be sold or provided to third parties for their independent marketing purposes.
Kingston Care Living may use SMS platforms, telecommunications providers, technology providers, and other service providers to deliver SMS communications on our behalf. These providers may process information as necessary to provide those services.
Other disclosures may occur as described elsewhere in this Privacy Policy, including where required or permitted by law, where you provide consent, or when information is processed by service providers acting on our behalf.
How to Opt Out
You may stop receiving SMS/text messages from Kingston Care Living at any time by replying:
STOP
to any SMS message received from us.
You may receive one final message confirming that you have been unsubscribed.
After that, you will no longer receive SMS messages from Kingston Care Living unless you provide new consent.
You may also contact Kingston Care Living directly to request assistance with stopping SMS communications.
HELP
For assistance with SMS messaging, reply:
HELP
to any SMS message received from Kingston Care Living.
You may also contact us using the contact information at the end of this Privacy Policy.
Message and Data Rates
Message and data rates may apply.
Your mobile carrier’s standard messaging and data rates may apply to SMS messages sent to or received from Kingston Care Living.
Kingston Care Living is not responsible for charges imposed by your wireless carrier.
7. COMMUNICATION PREFERENCES
You may choose whether to receive certain communications from Kingston Care Living.
You may unsubscribe from promotional emails by following the unsubscribe instructions included in those communications.
For SMS communications, reply STOP.
For SMS assistance, reply HELP.
Opting out of promotional or optional communications does not necessarily prevent us from sending necessary service-related, transactional, administrative, legal, or other communications that are permitted or required by law.
8. COOKIES AND TRACKING TECHNOLOGIES
Kingston Care Living uses cookies and similar technologies to support Website functionality and understand Website usage.
Cookies may be used to:
- Improve Website functionality
- Remember preferences
- Analyze Website traffic
- Understand user interactions
- Improve Website performance
- Support security
- Support marketing or advertising functions where applicable
You may control cookies through your browser settings.
Disabling certain cookies may affect some Website features.
Where required by applicable law, Kingston Care Living will honor applicable privacy preference signals, including Global Privacy Control (GPC).
9. ANALYTICS
We may use third-party analytics services to understand how visitors use our Website.
Analytics information may include:
- Pages visited
- Website interactions
- Device information
- Browser information
- Referral information
- General usage patterns
We may use aggregated or otherwise appropriately processed information to improve our Website and services.
Third-party analytics providers may have their own privacy policies governing their collection and processing of information.
10. THIRD-PARTY WEBSITES AND SERVICES
Our Website may contain links to third-party websites, applications, social media platforms, or services.
Kingston Care Living does not control the privacy practices of independent third parties.
Information you provide directly to a third-party website is subject to that third party’s privacy policy and terms.
We encourage you to review the privacy policy of any third-party website before providing personal information.
11. DATA RETENTION
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:
- Provide services
- Maintain business records
- Comply with legal and regulatory obligations
- Resolve disputes
- Enforce agreements
- Protect our rights
- Maintain security
- Meet applicable record-retention requirements
When information is no longer reasonably necessary and there is no legal or legitimate business reason to retain it, we may delete, destroy, or appropriately de-identify it.
12. DATA SECURITY
Kingston Care Living uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.
However, no Internet transmission or electronic storage system is completely secure.
Therefore, while we take reasonable measures to protect information, we cannot guarantee absolute security.
13. CALIFORNIA PRIVACY RIGHTS
Depending on your circumstances and applicable California law, California residents may have certain rights concerning their personal information.
These rights may include, where applicable:
- The right to know or access certain personal information
- The right to request correction of inaccurate information
- The right to request deletion of certain personal information
- The right to opt out of certain uses or disclosures
- The right to limit certain uses of sensitive personal information where applicable
- The right not to receive discriminatory treatment for exercising applicable privacy rights
Privacy rights are subject to applicable legal exceptions and limitations.
To submit a privacy request, please contact:
We may need to verify your identity before processing certain requests.
14. CHILDREN’S PRIVACY
Our Website is not directed to children under 13.
We do not knowingly collect personal information from children under 13 through our Website.
If we become aware that we have collected such information, we will take reasonable steps to delete it as required by applicable law.
15. MEDICAL AND HEALTH INFORMATION
Information on this Website is provided for general informational purposes and is not intended to constitute medical advice, diagnosis, or treatment.
If you have a medical emergency, contact emergency medical services or an appropriate healthcare professional.
Where Kingston Care Living receives health information subject to HIPAA or another specific privacy law, that information may be governed by additional privacy requirements and notices.
16. INFORMATION YOU PROVIDE ABOUT ANOTHER PERSON
If you provide Kingston Care Living with personal information concerning another person, including a prospective or current resident, family member, or representative, you represent that you are authorized to provide that information or otherwise have a lawful basis to provide it.
Please do not submit another person’s sensitive information through the Website unless you are authorized to do so.
17. DO NOT TRACK
Some browsers offer a “Do Not Track” feature.
Because there is not a universally accepted standard for responding to Do Not Track signals, our Website may not respond to every such signal.
You may manage cookies and certain tracking technologies through your browser settings and available privacy controls.
18. YOUR PRIVACY REQUESTS
For privacy questions or requests concerning your personal information, please contact:
Kingston Care Living
Email: info@kingstoncalifornia.com
We will review and respond to requests in accordance with applicable law.
19. CHANGES TO THIS PRIVACY POLICY
Kingston Care Living may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.
When changes are made, we will update the “Effective Date” at the beginning of this Privacy Policy.
We encourage you to periodically review this page for the latest version.
20. CONTACT US
Kingston Care Living
Website: www.kingstoncalifornia.com
Email: info@kingstoncalifornia.com
Phone: (888) 888.0780
Mailing Address: 1447 W 36th Pl, Los Angeles, CA 90018
SMS Support
For SMS assistance, reply HELP to an SMS message received from Kingston Care Living.
To opt out of SMS messages, reply STOP.
SMS DISCLOSURE SUMMARY
Consent: By affirmatively opting in, you consent to receive recurring SMS/text messages from Kingston Care Living.
Message Frequency: Message frequency varies.
Opt-Out: Reply STOP to opt out.
Help: Reply HELP for assistance.
Rates: Message and data rates may apply.
Marketing Privacy: Kingston Care Living does not sell personal information and will not share your mobile telephone number or SMS opt-in information with third parties for their own marketing purposes.
No Purchase Required: Consent to receive SMS messages is not a condition of purchasing goods or services.